https://www.cynthiasargent.com/work daily 1.0 2025-02-05 https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591374184281-WH67DKOFCOJUTNGJ2FYU/geek-squad-on-demand.jpg Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591370038984-MI4OD1JNBE3FS73SJC40/GSOD_wireframes.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591333943621-GTN8EZG3IOH0LK525I25/GSOD_sitemap.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591336285720-63LYNZ6ALTA3AKZ4F0NK/GSOD_userflow.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591370239571-KVUZVLSZ1DSU6VX1T0D2/gsod-small-1.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591370241364-B9PV1LS03DO27468IXMI/gsod-small-2.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591371237665-ONCLN9WG1D7J2FT3IT5F/gsod-small-3.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/6aa93da3-d24c-4942-8b08-8e5a9ae9e779/Employee1.jpg Work - Make it stand out Business stakeholder Matt Phillpot presenting his concept for the employee user https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/8052e8a5-40ca-4fb9-9d9c-029cc8ab6948/CDCSecureWebPortal_HighLevelUserFlows_Part1.png Work - Make it stand out User flow for Super Admin (employee) user type https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/92522ef3-675e-498c-bd89-87501d3adba0/IMG_1669.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/f618f329-a864-4415-8b29-fa5c1a85dfee/AffinityMap_employee.jpg Work - Make it stand out Employee persona + affinity map https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/820298dd-b311-4a81-ba6f-c9a281f8874a/CDCSecureWebPortal_HighLevelUserFlows_Part4.png Work - Make it stand out User flow for Contributor (client) user type https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/3928deb4-8706-43d5-8d6f-620144180c68/Wireframe.png Work - Make it stand out An early draft wireframe https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/d49f33d0-4e91-4bff-a1dc-1e31388b3f88/CDCSecureWebPortal_HighLevelUserFlows_Part5.png Work - Make it stand out User flow for Viewer (client) user type https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/2960efb6-17f7-47d7-9873-fc2e63474682/CDC-SWP.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/8aa08dd1-8867-4855-8e69-db708de9a8f3/D5261_UXStrategySession_Report.jpg Work - Make it stand out Old process https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/4c1bcafd-9c41-47dd-8e39-98bef958a255/CDCSecureWebPortal_HighLevelUserFlows_Part3.png Work - Make it stand out User flow for Manager (client) user type https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/f804ac7a-09cb-4163-8636-bb960f4669a7/CDCSecureWebPortal_HighLevelUserFlows_Part6.png Work - Make it stand out Final high-level process flow (all user types included) https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/a907da90-9d8b-4ad5-8817-e83cfa88be29/AffinityMap_customer+copy.jpg Work - Make it stand out Client persona + affinity map https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1c96af56-b75b-431c-8a84-aae94b5e20d2/Customer1.jpg Work - Make it stand out Business stakeholder David Kilper presenting his concept for the customer user https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/cb5a6701-e975-4cfb-ae47-16a675aca478/CDCSecureWebPortal_HighLevelUserFlows_Part2.png Work - Make it stand out User flow for Site Admin (client) user type https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591388403002-WWGD7XGJQXCKRQRT3V59/credit-card-application.jpg Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591555467492-RBAOB1FP91X82DT5RN9O/old_02.png Work Tap to view entire application form page https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591562287563-DBXERKU3K19PGSXVW8SL/CCapp_userflow.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591553577482-I9XHP7FVMSTTAPHBS0TX/old_01.png Work First step Best Buy credit card application https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591389960656-38RAH8M3SQ8AXT21MAQG/credit-card-application-01.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591389960550-MJOCZ4VX2VQZQ348T38E/credit-card-application-02.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591560353726-YS23VXELG3OQZIJRNKAD/GHP.jpg Work BestBuy.com homepage https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591565249615-Z0P2SX9QMGRFUN8ZFK20/Usability+Test+Results+Credit+Cards+Phase+II_portfolio_Page_06.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591565238704-ZQS9I10Y99CPXMJMCO8D/Usability+Test+Results+Credit+Cards+Phase+II_portfolio_Page_07.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591840433351-FGLOI014VKY7YDEZVYAJ/purchase-history.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591847341301-L0X02KNDZMWB8XPIQK9T/returns_01.png Work - Returns, option 1 https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591847343935-H73TTKNWC8HRUQ7L6L04/returns_02.png Work - Returns, option 2 https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591847347415-C1HNHQHANL0W654D77HW/returns_03.png Work - Returns, option 3 https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591847349864-NTPJMVOJXUW69RQQ1BLA/returns_04.png Work - Returns, option 4 https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591847352337-8NQ3303A7U7F3QO7966I/returns-05.png Work - Returns, option 5 https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591840743587-KNIKVFT4BCD0X3U8A3SP/MVP-1.png Work RIGHT: MVP that went live https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591837151893-OKXWYY6W7V4E1WNTWXCX/01.png Work - Option 1.1 & 1.2 https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591837156049-WSE2IPEFEYZ13J6DFV72/02.jpg Work - Option 2 https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591837160057-2GSBZLA8JH3CCQCWPJPY/03.jpg Work - Option 3 https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591837163684-NAFWXGQPO1995FTFUDU0/04.png Work - Option 4 https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591848262455-0XNXUV6QWWB1R83D2R32/best-buy-purchase-history_mobile.png Work Final design (mobile) https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591841804411-4LZ89TZI7W2EFP73G7F0/MVP.png Work LEFT: Original MVP design https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591848170258-8WPA61XF81AC1JH9G9W5/best-buy-purchase-history_large.jpg Work Final design (desktop) https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591840912300-C1WCK9X4FGDUBGITLCIE/purchase-history-MVP.jpg Work Original MVP design https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591839434927-SUVSJ7RIXCZJZUTEGDPW/purchase-history-direction.png Work Final direction (high fidelity wireframe) https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591847672538-ZF6H37YZ5M46RFM1TUFN/returns-final.png Work Returns: final direction https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591928316846-YSHD5UED26FVZCW8HN4D/best-buy-sale-pages.jpg Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591930955888-ENCKR6EUURS8Y2TVN397/sales-02.jpg Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591931173615-IXT7JRM0O3Q0N8I9V67X/sales-04.jpg Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591931060625-IIHOO2C1XFGXAALL86IO/sales-03.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591930579872-H2UKPCKAZCQWOECRFXMH/sales-01.jpg Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/12d1ae53-fb8d-44e4-9ce6-26a18d338aa7/1d%29+Display+User+ID+%28OLD%29%402x.png Work - Make it stand out End of forgot user ID flow (previous experience) https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/4f8a6106-9a6b-4895-94f2-e0f4692fd224/2c%29+Security+questions+%28OLD%29%402x.png Work - Make it stand out Security questions (previous experience) https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/fa9673cd-dfff-4243-a41a-44c6f3a9045c/00_Login.png Work - Make it stand out Life Benefits login page https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/7e15423b-b3c6-4e3c-a4a9-f0d674427548/Dead+end+%28OLD%29%402x.png Work - Make it stand out End of forgot password flow (previous experience) https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/5859d283-b233-4e21-a95f-15677c91670e/1d%29+Display+User+ID%402x.png Work - Make it stand out End of forgot user ID flow (enhanced experience) https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/67f09795-4e40-43c1-be03-7738aaa22ae4/2c.1%29+Enter+OTP+%28specific%29%402x.png Work - Make it stand out Enter OTP step (enhanced experience) https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/984aa94f-a26e-489b-9a34-188c7c699a71/Previous.png Work - Make it stand out User flow (previous experience) https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/e7f40f00-e03e-4692-85c3-fc3622677098/Enhanced.png Work - Make it stand out User flow (enhanced experience) https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/62588a29-1f14-4bf6-85a0-4cc849c799f3/Showcase-Devices-Presentation_03.png Work - Make it stand out Life Benefits homepage https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/aa941331-35bb-4782-9771-c391ba1a606a/2c.1%29+Send+OTP%402x.png Work - Make it stand out Select OTP step (enhanced experience) https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/29143037-4a94-47c1-8876-124e1a0f061a/2c%29+Forgot+answers+%28OLD%29%402x.png Work - Make it stand out “Secret word” access key (previous experience) https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591307197893-X9XOV7I5OEMNJJ0W2TJP/thumb_MyBestBuy.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591307220576-Q27QAIME9O0MT7D6GD6M/thumb_GeekSquad_old.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591374000297-SDF91KMOFBJL5X232ZCW/thumb_GeekSquad_new.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591383628276-PJ4HGU97PHIUHONWUU6F/thumb_USBank.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591383764726-GGWKO67UV7VHS4J2DVC9/thumb_Polaris.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591383956211-IYKLRK33I1DDVNBPO4KD/thumb_USBank.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591634222182-9X7GTG0TCTNJYO5161MN/thumb_CreditCards_small.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591851107250-YXYWAKSUNX8HOF3TBD2S/thumb_BestBuy.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1591927953697-T94VG2FTCJSQIWXUANNP/thumb_BestBuy.png Work https://images.squarespace-cdn.com/content/v1/5831eb77c534a553942c0574/1721853583935-7C1IIIEV2TGQAE717TKH/thumb_Securian.png Work https://www.cynthiasargent.com/about daily 0.75 2020-07-15